F A Q ‘ S

Have a question?  Live chat by clicking on the pink speech bubble.  If we are unable to respond please leave your phone number or email contact so we can get back to you as quickly as possible.  or Call +66 (0) 86 595 2594 or email pondsee@boxdroponline.com.

Also check out our answers to general questions about our service and delivery below

About out Services

Food Box Delivery
We offer a daily Free delivery of our food boxes direct to your accommodation anywhere in Phuket.  We pack our boxes fresh daily and deliver between 11am and 6pm.
Gift Baskets
We also offer gift boxes and baskets for most occassions.  The baskets and boxes are beautifully packed and come with a card also which you can request a message.  Just add your message in the additional notes part of the check out page.
Wine Subscription

We offer a monthly wine subscription  The case of 6 mixed premium wines are delivered the first week of every month. We also provide Plus+ platter with the wine delivery.


We love to work with businesses around Phuket to offer these services to their customers directly.  Contact us for more details on commission structure and sales discounts on offer.


We work with numerous suppliers across the island to provide premium products to put in our boxes.  Email us below to arrange a time for us to discuss what product ranges you think we could box to provide to customers in Phuket.

General Questions

How can i order?

Simply order online, add to the cart and you can pay either with Credit card, Paypal or cash on delivery.  Or phone us on + 66 (0) 86 595 2594 to order.  We have both Thai and English speakers.

Delivery times?

We deliver “Free” daily to your accommodation between 10am and 6 pm, same day delivery.

Can i change the products in the box?

We understand some products you want to mix and match.  We have designed the “Build your own Box” so you can get the products you desire on holiday.

Dietary Requirements?

We are able to source Gluten, diary and halal products for our customers.  See the Shop page for our Gluten Free Boxes, these products are also dairy & vegan friendly.


Wine selection?

Looking for a specific wine?  Please email us or live chat if you are looking for a particular wine not currently on our shop page.  We can usually source any variety within a day. 

Have a Different Question?

Email us anytime

Or call — +66 (0) 86 595 2594

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